Thank you for your continued interest in Sony products.

Regarding the XDCAM Memory Camcorder PXW-X500, we found that the problem would occur in the recording operation when the date setting of these units would become a leap day (February 29th).

Sony is updating the firmware of the applicable products that have the applicable firmware version below.

We apologize for any inconvenience.

Applicable model and firmware version

PXW-X500: Ver.6.10 or earlier

Action

Sony is updating the firmware free of charge.

(The version after updating is V6.11.)

For further information and obtaining the firmware data, please contact below.

Africa:

Contact: Shadi Hamadeh / Rajesh Kumar

Phone: +971558079227 / +971555985698

Email: psmea.support@eu.sony.com

Asia (excluding China and Korea):

Contact: Tin Ko Ko

Phone: +65 65448181

Address: 2 International Business Park, #01-10, Tower One, The Strategy, Singapore 609930

Email: ecare.bppa@ap.sony.com

Central America:

Contact: David Scoggins / Gustavo Lorena

Phone: +1 305-260-4090 / 305-260-4078

Email: bplaengineering@am.sony.com

Europe:

Professional Solutions Europe, a division of Sony Europe B.V.

Registered Office: The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, UK

Incorporated in the Netherlands No. 71682147

Email: primesupport@eu.sony.com

https://www.pro.sony.eu

Korea:

CRM Center (Customer Relationship Management center)

Phone: 1588-7313

Middle East:

Contact: Shadi Hamadeh / Rajesh Kumar

Phone: +971558079227 / +971555985698

Email: psmea.support@eu.sony.com

North America (U.S.A, Canada):

Email: prosupport@sony.com

Phone: 800-883-6817

Oceania:

Contact: Andre Richter

Phone: +61 298870511

Address: Unit 9, Newington Business Park, 4 Avenue of the Americas, Newington, 2127, Australia

Email: bptechsupport.au@ap.sony.com

Russia/CIS:

Contact: Andrey Spasenkov / Vitaly Pakhnevich

Phone: +74952587667

Email: proservice@eu.sony.com

South America:

Contact: David Scoggins / Gustavo Lorena

Phone: +1 305-260-4090 / 305-260-4078

Email: bplaengineering@am.sony.com

IMPORTANT: Installation of firmware is at owner’s risk – please refer to our terms & conditions for details. Prior to installation always read installation instructions.