Thank you for your continued interest in Sony products.
Regarding the XDCAM Memory Camcorder PXW-X500, we found that the problem would occur in the recording operation when the date setting of these units would become a leap day (February 29th).

Sony is offering the firmware of the applicable products that have the applicable firmware version below.
We apologize for any inconvenience.

[Applicable model and firmware version]

PXW-X500: Ver. 6.10 or earlier

[Action]

Sony is offering the latest firmware (Ver. 6.12) free of charge.

The version after updating is Ver. 6.12. 

This latest firmware data can be downloaded from this website and you can upgrade by yourselves.

Please refer to the Release Notes for updated function in Ver. 6.12.
FYI:
This problem and countermeasure firmware have already been informed in April 2019 (Ver. 6.11) on this website.
If the current version of PXW-X500 is Ver. 6.11, the necessary countermeasure for this problem has already been taken.
For further information, please contact below as necessary.

Africa:
Contact: Shadi Hamadeh / Rajesh Kumar
Phone: +971558079227 / +971555985698
Email: psmea.support@eu.sony.com

Asia (excluding China and Korea):
Contact: Tin Ko Ko
Phone: +65 65448181
Address: 2 International Business Park, #01-10, Tower One, The Strategy, Singapore 609930. Email: ecare.bppa@ap.sony.com

Central America:
Contact: David Scoggins / Gustavo Lorena

Phone: +1 305-260-4090 / 305-260-4078
Email: bplaengineering@am.sony.com

Europe:
Professional Solutions Europe, a division of Sony Europe B.V.
Registered Office: The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, UK
Incorporated in the Netherlands No. 71682147
Email: primesupport@eu.sony.com
https://www.pro.sony.eu

Korea:
CRM Center (Customer Relationship Management center)
Phone: 1588-7313

Middle East:
Contact: Shadi Hamadeh / Rajesh Kumar
Phone: +971558079227 / +971555985698
Email: psmea.support@eu.sony.com

North America (U.S.A, Canada):
Email: prosupport@sony.com
Phone: 800-883-6817

Oceania:
Contact: Andre Richter
Phone: +61 298870511
Address: Unit 9, Newington Business Park, 4 Avenue of the Americas, Newington, 2127, Australia
Email: bptechsupport.au@ap.sony.com

Russia/CIS:
Contact: Andrey Spasenkov / Vitaly Pakhnevich
Phone: +74952587667
Email: proservice@eu.sony.com

South America:
Contact: David Scoggins / Gustavo Lorena

Phone: +1 305-260-4090 / 305-260-4078
Email: bplaengineering@am.sony.com

IMPORTANT: Installation of firmware is at owner’s risk – please refer to our terms & conditions for details. Prior to installation always read installation instructions.