Thank you for your continued interest in Sony products. 

Regarding the XDCAM Memory Camcorder PXW-Z450, we found that the problem would occur in the recording operation when the date setting of these units would become a leap day (February 29th).

Sony is updating the firmware of the applicable products that have the applicable firmware version below.

We apologize for any inconvenience.

[Applicable model and firmware version]

PXW-Z450: Ver.4.10 or earlier

[Action]

Sony is updating the firmware free of charge.

(The version after updating is V4.11.)

For further information and obtaining the firmware data, please contact below.

Africa:

Contact : Shadi Hamadeh / Rajesh Kumar

Phone : +971558079227 / +971555985698

Email : psmea.support@eu.sony.com

Asia (excluding China and Korea):

Contact : Tin Ko Ko

Phone : +65 65448181

Address : 2 International Business Park, #01-10, Tower One, The Strategy, Singapore 609930.

Email : ecare.bppa@ap.sony.com

Central America:

Contact : David Scoggins / Gustavo Lorena

Phone : +1 305-260-4090 / 305-260-4078

Email : bplaengineering@am.sony.com

Europe:

Professional Solutions Europe, a division of Sony Europe B.V. Registered Office: The Heights, Brooklands, Weybridge, Surrey, KT13 0XW, UK Incorporated in the Netherlands No. 71682147

Email : primesupport@eu.sony.com https://www.pro.sony.eu

Korea:

CRM Center (Customer Relationship Management center)

Phone : 1588-7313

Middle East:

Contact : Shadi Hamadeh / Rajesh Kumar

Phone : +971558079227 / +971555985698

Email : psmea.support@eu.sony.com

North America (U.S.A, Canada):

Email : prosupport@sony.com

Phone : 800-883-6817

Oceania:

Contact : Andre Richter

Phone : +61 298870511 Address : Unit 9, Newington Business Park, 4 Avenue of the Americas, Newington, 2127, Australia

Email : bptechsupport.au@ap.sony.com

Russia/CIS:

Contact : Andrey Spasenkov / Vitaly Pakhnevich

Phone : +74952587667

Email : proservice@eu.sony.com

South America:

Contact :  David Scoggins / Gustavo Lorena

Phone : +1 305-260-4090 / 305-260-4078

Email : bplaengineering@am.sony.com

IMPORTANT: Installation of firmware is at owner’s risk – please refer to our terms & conditions for details. Prior to installation always read installation instructions.